Shipping policy

Free shipping over $49

Free Shipping on orders over $49*.
Orders up to $49 in the contiguous 48-States USA orders, any size, ship for $4.95*
If the order is lightweight, first class/economy shipping can be chosen for $3.95.

For accessibility, we do provide telephone service and are happy to assist for both information and ordering. Call 800-330-9905.

* HI, AK and non-contiguous 48-states All orders weighing 16 ounces or greater are shipped via USPS Priority Mail or Fed Ex. The shipping charge is $10.95 up to 7 pounds. Over 7 pounds, the shipping charge is $1.00 per pound and is automatically calculated on the order checkout page.

Shipping for US Sales: Fast shipping! We have the best in-house order fulfillment of any cloth diaper store.

Orders of $49 of actual products, that is. The purchase of a gift certificate does not count towards the free shipping threshold amount, but the spending of the gift certificate on products does count towards the free shipping threshold.

Our straightforward shipping is reasonable. And its FAST! We ship quickly! Most orders leave here within a few hours of being placed to within 24 hours of being placed on business days, and we often use USPS Priority Mail, USPS Ground Advantage, UPS Ground and Fed Ex. Some very light orders may go USPS First Class Mail which is now called Ground Advantage. Depending on location it can be quick or usually 5 business days, but the package leaves here quickly so it's as fast as it can be. All shipping methods provide tracking. Standard Shipping Information: We usually ship by UPS Ground, Fed Ex or USPS Priority Mail or USPS Ground Advantage in our discretion. Very light orders may be sent by USPS First Class Ground Advantage Mail. Heavier orders will be shipped by UPS Ground or Fed Ex, so please provide your street address if you use a PO Box for your USPS regular mail. If you have a PO box, it is most helpful if you put your PO Box address in the Address 1 line of the Shipping Address and your street address in the Address line 2. This way we will not have to reach out to you for either address, which slows down fulfillment of your order. We do ship very quickly by the method that we consider the best method currently available.

Rushed Shipping Information: For expedited shipping, please use the Contact Us link or call us 800-330-9905.

Local Pickups: Here is the link for local pickup information. We do not have a store, but you can order online then come to the loading dock to pick up your order. Please let us know the approximate date and time you plan to pick up the order so we can be sure to have it ready.

International, Canada: Green Mountain Diapers does not ship internationally. Some people choose to use mail forwarding services that have US shipping addresses at their own expense and risk.

We sometimes require a signature to deliver your package in our discretion. Please be sure the shipping address provided can receive a signature-required package.

Packages returned to us undeliverable or refused: Undeliverable packages will be subject to a reduction of the actual postage cost paid. and a 20% restocking fee. That is, you get your money back for the items less the restocking fee and you don't get the postage that was spent back. We don't reship. You have to place a new order online. Your refund notice will be emailed to you, so you'll find out about an undeliverable package when you receive the refund email. Please double check your addresses to avoid this expensive problem. Do NOT address packages "new baby so-and-so". They won't make it. Please use a parent's name, not the baby's name, to ensure proper delivery.

Refused packages are subject to a 20% restocking fee plus a reduction of the actual shipping costs incurred. Note that UPS charges a return service fee which is not refundable. Please avoid Return To Sender packages.

Cancellations: Due to our rapid order fulfillment system, we are usually not able to change or cancel orders. If you request a cancellation we may, in our discretion, charge a $3.00 cancellation fee. That is, the refund may be reduced by a $3.00 for the cancellation fee. This fee is to cover the credit card fees or PayPal fees and also the personnel time required for various manual aspects of the cancellation process. These are very real costs and this is a reasonable fee. Often, because we do ship orders so rapidly, orders cannot be cancelled. Please review your order carefully before placing it. Sometimes a simple size or kind change is possible if the order has not shipped, but please take care to check your cart carefully before placing your order. Call us right away at 800-330-9905 for such minor modifications to your order or use the Contact Us link on the site. Thank you for your help.

Address change requests: If we make an addressing mistake we will make it right at no cost to you. If the state changes, be aware that different states have different sales tax rules. The shipping address determines the sales tax due. We are required to collect sales tax in some states but not all states. In many states cloth diapers are exempt but rules vary a lot by state. If the customer makes an addressing mistake and we ship it correctly to the address provided and, if the order has shipped by UPS and is correctable in the UPS system after it has shipped (USPS is not correctable) then the actual cost incurred to do the UPS Delivery Intercept, which at the time of this writing is $12.50, is a fee the customer must pay, usually as a rebill to the credit card used for the original order or a PayPal money request will be sent. Please make sure the shipping address is correct to avoid this expense and delay. Explore what UPS has to offer in UPS My Choice to help you receive your packages.

SHIPPING TO A HOTEL We are happy to ship your package to a hotel for you if you would like. We are not responsible, however, if the package does not arrive on time, is lost or refused by the hotel. Orders returned to us will be refunded with all shipping costs deducted from the refund. First you will need to contact the hotel and let them know you will be receiving a package. Make a note of the hotel staff person that knows about this. Then place the order and in the Order Notes section please provide the following information: Name of hotel guest Dates of hotel stay Name of person at hotel who knows about the package Date you would like the package to arrive Please make sure we have the best contact information for you should we have any questions.