Returns Policy - Green Mountain Diapers

Return Policy and Instructions

Only unwashed, unused items may be returned. Washed or worn items are not returnable. Items must be in new condition. 

Returns are at customer’s expense. Green Mountain Diapers does not provide return labels.  

Returns must be mailed within 30 days of receipt (45 days for Newborn size items). 

Please enclose original receipt, gift receipt, or order number.

Please enclose instructions so we know if you would like a refund, store credit or exchange. Original purchaser will be refunded if no instructions are enclosed.

There is no need to contact us prior to mailing a return. No RMA is needed.

Shipping is not refundable. Sales taxes on products returned are refundable; taxes on shipping services (this varies from state to state) are not refundable. 

Please allow 2 weeks from mailing your return for processing.  

Return address:

Green Mountain Diapers

74 Cotton Mill Hill A220

Brattleboro, VT 05301 USA

Bedding items (blankets, mattress pads etc.) are not returnable unless unopened. 

Green Mountain Diapers is a scent free workplace. Items with strong scents including scented laundry products, smoke/vape, deodorizer, perfume, essential oils, candles etc. may be refused. Items received dirty, damaged or containing pet hair will be refused. Items deemed not returnable will be discarded or donated. If items are returned with home scents evident, there may be a 15% restocking deduction from the refund.

Discounted items (i.e. kits items and quantity discounts) will be refunded less the discount received.

Green Mountain Diapers is not responsible for packages we do not receive. Please use a trackable method and insure your package at your own discretion. 

Please enclose complete instructions with your return. We cannot connect emails or phone calls to returns. We are happy to help, but we do need instructions to be enclosed in the package.

This return policy is as of 05/20/2022 

Contact Us

Go to the Contact Us link for fastest responses. Telephone: 800-330-9905.  Local Phone: 802-254-7361.  You may call us regarding an existing order, but email is strongly preferred. Ordering must be done online. E-mail questions to support@greenmountaindiapers.com.

Corrections

Please inspect your order carefully upon arrival. Please let us know within 7 days if there is an error in your order. Washed items are not returnable, so be sure to check your order and to double check size tags prior to washing. 

If unsure of size please wash one item and return the rest if necessary.

Packages returned to us as Undeliverable or Refused:

Undeliverable packages will be subject to a reduction of the actual actual postage cost paid and a 20% restocking fee. That is, you get your money back for the items but you don't get the postage that was spent back. We don't reship. You have to place a new order online. Your refund notice will be emailed to you, so you'll find out about an undeliverable package when you receive the refund email. Please double check your addresses to avoid this expensive problem. Do NOT address packages "new baby so-and-so". They won't make it. Please use a parent's name, not the baby's name, to ensure proper delivery.

Refused packages are subject to a 20% restocking fee plus a reduction of the actual shipping costs incurred. Note that UPS and FedEx charge a return service fee which is not refundable. Please avoid Return To Sender packages.

Shrinkage

Expect shrinkage, especially of natural fibers. If unsure, try one before washing them all because washed items are not returnable. Expect shrinkage for cotton items and wool items. Fit is not guaranteed. Suggested weight ranges are only approximations and shrinkage will vary which is the normal and expected nature of natural fibers.

90 Day Warranty

Cloth-eez brand and GMD items are warranted to be free of defects in material or workmanship for 90 days from purchase. Please contact us by email if any of these items are defective. Use of bleach, dying, boiling or other improper care or washing methods invalidates the warranty. Additional warranty information about Cloth-eez Prefolds. What it doesn’t cover: Leaking, odor issues, fit, fading, staining, normal wear and tear. The warranty applies to the original purchaser only.

Defective Merchandise

How defective merchandise is handled depends on how the particular manufacturer has decided to handle them.

If your product in question is listed below, please contact the manufacturer directly. For Cloth-eez, Workhorse, GMD, Mommy's Touch, Disana, and other items not listed below, please contact us. Pretty please give us your name, or the name the order was placed under if different, and other logical information that will help us find your original order and understand what the problem is.

If you need a copy of your receipt emailed to you for your warranty claim, please use the Contact Us link at the bottom of the left navigation bar and let us know what you need and we can email a copy of it to you. contact us.

Babee Greens:  You can reach Babee Greens at 877-868-6259 (toll free) or contact them via the Babee Greens  website. Babee Greens has a one year limited warranty.

Blueberry: Blueberry offers a 365 day limited warranty. Fill out the online request form to receive an RA# for defective merchandise on the Blueberry Website. You can also email Blueberry directly at sales@blueberrydiapers.com

GroVia:  GroVia Warranty Information

 GroVia covers all manufacturing defects on GroVia products for one full year from the date of purchase.

Smart Bottoms: Up to one year limited warranty covering manufacturer's defects. Contact Smart Bottoms directly. If you ordered your item within the last 2 months, please contact us first.   .

Thirsties: Warranty

Thirsties products are under a limited warranty for up to 1 year after the original purchase date. Defects include loose stitching, hole upon arrival, broken snaps, sewing workmanship, etc. Staining, fading, and potential build-up is considered normal wear and tear and does not suffice for repair or replacement.  Contact Thirsties directly if you have a problem with a defective product.

Flip and Bum Genius one year limited warranty is through Cottonbabies. Request an RMA at the Cottonbabies website. 

 

Second hand Facebook Group called GMD B/S/T  and another newer and larger one called GMD Mamas B/S/T. Neither of them are affiliated in any way with Green Mountain Diapers.  Many people ask us about this so we are providing the links for your convenience.