Ordering and shipping information

shipping, return policy

For cloth diapers in Canada, we recommend Parenting By Nature.

Green Mountain Diapers does not ship internationally. We do not accept international credit cards.

We don't have a Gift Registry. More information is here. We do not offer gift certificates.

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We accept Visa, MasterCard, Discover/Novus and American Express cards (USA issued cards to USA addresses, plus APO/FPO addresses).

We reserve the right to refuse to accept any orders in our discretion.

Green Mountain Diapers does not ship internationally. We have customers who have successfully used Expat Express or other forwarders to ship their orders internationally for them. We have no affliliation with Expat Express. We provide the link for your convenience. Use at your own risk and discretion.

We do not accept international credit cards. We do not accept checks or money orders. We do not accept Paypal or RME.

About Declines and address matching:

It is important for your billing address and zip code to match what appears on your credit card billing statement. If your credit card provider does not provide AVS matching, your order will decline and you will not be able to order using that card. If the name and address do not match, your transaction will decline.

But please note - this is not us, but the way credit card banks handle declines - the bank checks the card for available funds and freezes the funds for several days, even if the transaction declines! This is true for all businesses who require matching billing addesses for credit card approvals. So please type your billing address and zip code correctly to avoid unnecessary declines, which will make that credit unavailable to you for several days.

Shipping for US Sales:

$0 to $14.99 add $4.75

$15.00 to $80.00 add $9.30

$80.00 to $150.00 add $12.95

$150.00 or more add $15.95

HI, AK and non-continental US orders that are too large and heavy to fit in a Flat Rate Box are charged actual shipping otherwise chart shipping is charged as above

Standard Shipping Information:

We usually ship by UPS Ground or USPS Priority Mail. Heavier orders will be shipped by UPS Ground, so please provide your street address, and your e-mail address if you would like your tracking number. We do ship very quickly, but if you are west of the Mississippi and ordering a heavy order (diapers are heavy, covers are light), be aware that UPS Ground can take five to eight days in transit. We usually consider an order heavy if it is 4 or 5 pounds or more, but that varies.

Rushed Shipping Information:

We usually can also ship by UPS Overnight, 2 day air or 3 day air at additional cost. If you would like your order shipped by a rushed method, please indicate your preference in the "Special Instructions" section at the end of the order form, AND give us clear direction to charge the appropriate cost. If we do not have clear authority for the increased shipping charge, we can't do it. Usually we can do the rushed shipping with your package leaving right away, but sometimes we can't. We are a home-based business, so we do not have any staff. So if something unexpected comes up, such an illness, there is no staff to cover so orders might not go out the same day. Typically they do go out right away, but we do not guarantee it. Our pickup cutoff may be early since we are on the east coast. You will be charged the actual shipping charge only, but not the standard shipping charges. Because we are rural, we cannot ship by Express Mail through the US Post Office, but must use UPS Overnight for all overnight packages.

Clothing is now tax-free in Vermont! VT residents add 6% sales tax for non-clothing items: such as wet bags, pail liners, and changing pads. Currently we do no collect sales tax for other states.

We do not ship internationally, except for US military APO/FPO customers which can be shipped by US Priority Mail, chart shipping applies. We thank you for serving!

Telephone: 800-330-9905 if you need to reach us regarding an existing order. Ordering must be done online. You can e-mail any questions you have to Karen

Security Certificate Errors: If you are using Safari, our Versign Issued secure certificate is not recognized by that browser and it will issue an error about us masquarading as Green Mountain Diapers. The connection is still secure even if you get the error. The only fix for that is to use a different browser, such as Netscape, Internet Explorer or Firefox. Such certificate errors are browser-specific, not site errors. Updating your browser or choosing a different browser is the only answer. The site is secure and the certificate is indeed valid. Ordering is online only. Please check our status at Verisign (link at top of this page), and also verify the little lock comes up on the final page where you type in your card number. Check out our reviews on the Diaper Pin.

Special Promotions: Sales, if any, are on the site for everyone. We do not issue coupons or specials requiring a coupon code, so there is no need to spend time searching for Green Mountian Diapers coupons. We do not issue any coupons ever because we feel the everyone should receive the best prices we have at all times.

Troubleshooting the Shopping Cart: If your browser has cookies turned off, our cart will not function. Please turn on cookies to order. Our cart needs to use a cookie so that it can remember you from one item added to your cart to the next, to get it all on one order. This is harmless and don't worry, it doesn't track you all over the internet. Our site is viewed best with Internet Explorer.

Complete washing instructions/suggestions are included with your first order.

Because we are an internet home-based business, with children in the background of the telephone calls, we really prefer receiving emails, and we are very prompt at responding to emails. But sometimes a call is needed, so here is our number.

E-Mail Karen@greenmountaindiapers.com

Return Policy: We have a very easy return policy:

Please review our AS IS Prefold Warranty policy.

  • Unwashed, unused, items in new condition are returnable within 45 days for actual purchase price.
  • No RMA is necessary (that means you do not have to contact us first before sending items back).
  • We do not charge any restocking fees for items in new condition which are in their original packaging, but we do deduct 15% if the item is in new condition but without it's original packaging. Those plastic bags are important! If you are unsure about an item, put it back in the plastic bag right away. This helps keep the items free of odors, pet hair, perfume and especially scented laundry detergent smells from other items the new items might near. Keep the items in their bags, and keep the bags safely away from baby. Some items are individually packaged, keep that packaging, but often we pack many items into the same plastic bag so that we use less plastic overall. Yes, that plastic bag that contained serveral items is the one we are referring to, not the outer box.
  • Actual shipping cost is charged for exchanges. Original shipping cost cannot be refunded. If you purchase a package deal that has free shipping and return all of nearly all of it then original shipping is deducted from the return.
  • PLEASE allow 3 weeks to process. If you need it sooner, please place a new order online for our normal quick shipping. Returns are processed once a week, so allowing a week for the package to get here, 1 week until the next return processing day worst case, and up to another week for return shipping, please allow 3 weeks worst-case. Often it is faster. Thank you for your patience. Re-exchanges of exchanges are charged normal shipping rates according to the shipping chart. In most cases you are better off returning for refund and reordering online because you will get it faster.
  • Items with perfume, pet hair, dirt, cigarette smoke, deo-disk or other odors cannot be returned.
  • We provide high quality items and we warrant them against defects in materials as well as workmanship for a period of 90 days from the date of purchase. Please see special details about prefold diaper coverage here.
  • Please include your receipt or a copy of it with your return, and write on it what you would like us to do, refund or exchange. Not including your reciept will delay your return. If there is no receipt in the box, your return will be delayed an additional week. We spend may hours per week processing returns, and are happy to do it. We do desire that everyone gets the items that work best for them. We really need the receipt in the box in order to process as efficiently as possible. If you want to keep a copy of your original receipt and you don't have access to a photocopier, or if you have misplaced your receipt, please send us an email requesting a copy of your receipt, specifying your first and last name email, and we'll email you an an attachment of your original receipt which you can print out and use. No problem.
  • We cannot accept emailed or telephoned changes to exchanges. Exchanges will be processed as indicated on the paper in the returned box. You can always place a new order online if you need something additional and it's not on the paper in the box. We are small home business, and it is very important for us to keep the return/exchange process orderly and streamlined. Thank you for your cooperation.

    * Exception to restocking fee: Orders of large quantities of diaper pins, defined as 16 pins for more, which are returned will be charged a restocking fee in our discretion. Why? To discourage the return of pins which have been used as baby shower decorations. Thank you for your cooperation.

    We never, never, never sell names, e-mail address or numbers.

    Karen and Doug thank you for your business!  We are a home-based business. Our home and our warehouse are smoke-free, pet-free and HEPA filtered to ensure excellent quality products which we have been providing since 1998.   Our address is:

    Green Mountain Diapers

    18 Woodland Road

    Vernon, VT  05354    USA    

    Meet the GMD Family: Doug, Karen, Katherine age 9 (bio), Kimmie age 1 (adopted from China November 2003), Drew age 6 (bio)

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